Shipping policy

How long will it take to receive my order?

 

Once you placed an order with us, please allow up to 1-3 business days for processing orders. Some of our products are preorder handmade hence it takes time to get your order ready. If you need something by a certain date, please send us an email at info@vimbaimadya.com We will always do our best to accommodate your requests and we appreciate your understanding and patience. 

 

Unless otherwise agreed or stipulated in the Customer’s order or on the Website, the Customer’s order will be delivered by the courier company specified by Vimbai Madya, to the address provided by the Customer during the order process. The Customer must ensure that someone will be available at the delivery address during Business Hours (between 08:00 and 17:00 on Business Days) in order to receive delivery of the products. The Customer will be responsible for any additional fees that may be charged by the courier if no one was available to receive delivery of the order at the address specified by the Customer.

Late Delivery

Vimbai Madya will make an effort to ensure that delivery takes place within the time period specified on the Website in relation to the Customer’s order. However, the size and quantity of an order as well as the distance between Vimbai Madya or our artisans  and the delivery address provided, amongst other circumstances, may require a longer period for delivery. The Customer will be notified from time to time of any anticipated delays with delivery and, in such circumstances, the updated delivery time will substitute and take preference over the delivery time stipulated in the confirmatory email or reflected on Vimbai Madya’s invoice.

 

Do you ship internationally?

 

Yes, we ship orders to many countries worldwide. We charge a shipping and handling fee of $20 - $75 depending on the country of destination.